FAQ

Q: What are my shipping options?

A: Ship times depend on what you choose during checkout:

- Standard shipping: 5-7 days
- Expedited shipping: 2-3 days
- Priority shipping: 1-2 days

Holiday shipping periods can stretch out delivery times.  

Q: How happy will I be with your paper quality?

A: The acid-free paper pages have an 80 gsm thickness, which is safe for fountain pens and calligraphy. Check out our Bleed Test image under the product pictures. 

Q: Can I buy from you internationally (outside the USA)?

A: At this time we ship only to USA addresses. 

Q: How do I replace the notebook pages?

A: Watch our video How to Replace SohoSpark Journal Pages

Q: Can I buy from you wholesale?

A: While we don't have a formal wholesale program, we do offer bulk discounts:

  • Qty    Discount
  • 10+  --  10%
  • 50+  --  20%

Email us with your request so that we can supply you with an appropriate discount code. 

Q: Where is your product made?

A: Our team is international: The owner/designer and part-time helpers are in Georgia, USA. Our writer is from Saskatoon, Canada and our manufacturer is in China. 

Q: Will you personlize/customize the product for me?

A: We don't offer that service yet. But you can order personalized journals here

Q: Am I buying a vegan or real leather product?

A: Our vegan leather products are covered with pure synthetic leather, also known as "faux leather" or "PU leather." It is not "split" or "bicast" leather. We think that's a bonus since no animals had to give up their hide to make this product. The cover is soft and smooth in your hands, and resists scuffing and scratching. 

Q: Do I get a paper notebook inside my journal?

A: Yes. All writing journals come with a lined notebook already inserted. Refills can be purchased that are lined, blank, or a dot grid pattern.

Q: Do your refills fit all your journals?

A: Yes. Each of our refills fits snugly inside all of the writing journal covers. 

Q: What refills can my journals?

A: We designed this journal cover to take an A5 sized refill. The actual size is 143mm x 210mm. Note that not all journals labeled as A5 are exactly the same size. Take care to check the actual refill size before purchasing if you buy another brand.

Q: Does the journal fit an actual A5 size notebook? 

A: The dimensions listed are a very common cut for A5. The reason they do not match the definition of A5 as listed in a paper size chart is this: When cutting paper down from the A0 size that manufacturers buy it in, there is always some trim as it goes through the equipment. While we could produce a refill that is exactly the international definition of A5 (and did at one time), the waste from the trimming process is considerable. Waste drives up the manufacturing price and it's, well, wasteful. This is why we list the detailed dimensions -- to help people who are mixing and matching covers with refills avoid an awkward combination. This is also why we provide our own refills... so people will know for sure that the refill fits. 

Q: Can I buy just the faux leather cover without the insert?

A: Not at this time, but we are considering the introduction of a mix-and-match service at some point. 

Q: Do you offer an Ivory paper refill?

A: At this time, our blank writing journals come with a light beige paper. The lined and dot grid refills are both on white paper. 

Q: What is the line pitch?

A: The lines are a comfortable 8 mm apart. This is close to the Medium Ruled or College Ruled size of 7.1 mm, but leaves a bit more room for those longer strokes.

Q: Can I put a Leuchtturm A5 journal inside the cover?

A: We have tested the 1917 model Leuchtturm journal and it does fit into a SohoSpark cover. It's a snug fit, but we didn't have trouble getting it in or out.

Q: Will this journal fit in my pocket or purse?

A: Possibly in your purse but most likely not in your pocket. Our writing journals are the size of a typical book: 6 x 8.75 inches and about 3/4 inches thick.

Q: What kind of package does my product arrive in?

A: Each product comes in a white, gift-ready box with our logo on the outside. The product inside is wrapped in tissue paper, making the opening experience great for gifts. 

Refunds

We guarantee your complete satisfaction with any SohoSpark product. You may return it for any reason within 30 days and receive a full refund of your purchase price, less any shipping fees.