Filter by Topic
All
General FAQS
Q: Where can I track the status of my order?
A: See our Order Status Lookup page.
Q: What are my shipping options?
A: Standard shipping is included in the price. CLICK HERE for more details.
Q: Can I change my order after placing it?
A: In some cases, but orders get routed to the warehouse for shipping very quickly. Once they are in a 'shipping' status, we can't change them. Please double-check your item and the quantity ordered before checking out.
Q: How happy will I be with your paper quality?
A: The acid-free paper pages have an 80 gsm thickness, which is safe for fountain pens and calligraphy. Check out our Bleed Test image under the product pictures.
Q: How do I use my Spark Points as a VIP?
A: Log into your SohoSpark account using the "LOGIN" link at the upper right of the website. Then click on the blue "Rewards" bubble and then "Your rewards."
Q: Do you guys provide customer support during weekends / holidays?
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Q: Can I buy from you internationally (outside the USA)?
A: At this time, we ship only to USA addresses.
Q: How do I replace the notebook pages?
A: Watch our video How to Replace SohoSpark Journal Pages
Q: Can I buy wholesale or get a bulk quantity discount?
A: Yes. CLICK HERE for details on our bulk purchase discounts.
Q: Where is your product made?
A: Our team is international: The owner/designer and part-time helpers are in Georgia, USA. Our writer is from Saskatoon, Canada. Our manufacturers are in China and Vietnam.
Vegan Leather Journals FAQs
Q: Will you personalize/customize the product for me?
A: We don't offer that service. Order personalized journals here.
Q: Am I buying a vegan or real leather product?
A: Our vegan leather products are covered with pure synthetic leather. You can read more about that on our vegan leather journals page.
Q: Do I get a paper notebook inside my journal?
A: Yes. All writing journals come with a lined notebook already inserted. Other refills styles are available here.
Q: Do your refills fit all your journals?
A: Every SohoSpark journal refill fits every SohoSpark writing journal cover.
Q: What refills can my journal hold?
A: We designed this journal cover to take a refill that is 143mm x 210mm. This is just slightly smaller than a formal A5 size notebook. Note that not all journals labeled as A5 are exactly the same size. See also our SohoSpark Compatible Refills.
Q: Does the journal fit an actual A5 size notebook?
A: The dimensions listed are a very common cut for A5. The reason they do not match the definition of A5 as listed in a paper size chart is this: When cutting paper down from the A0 size that manufacturers buy it in, there is always some trim as it goes through the equipment. While we could produce a refill that is exactly the international definition of A5 (and did at one time), the waste from the trimming process is considerable. Waste drives up the manufacturing price and it's, well, wasteful. This is why we list the detailed dimensions -- to help people who are mixing and matching covers with refills avoid an awkward combination. This is also why we provide our own refills... so people will know for sure that the refill fits. See also our SohoSpark Compatible Refills.
Q: Can I buy just the faux leather cover without the insert?
A: Not at this time.
Q: What is the line pitch?
A: The lines are a comfortable 8 mm apart. This is close to the Medium Ruled or College Ruled size of 7.1 mm, but leaves a bit more room for those longer strokes.
Q: Can I put a Leuchtturm A5 journal inside the cover?
A: We have tested the 1917 model Leuchtturm journal and it does fit into a SohoSpark cover. It's a snug fit, but we didn't have trouble getting it in or out. See also our SohoSpark Compatible Refills.
Q: Will this journal fit in my pocket or purse?
A: Possibly in your purse but most likely not in your pocket. Our writing journals are the size of a typical book: 6 x 8.75 inches and about 3/4 inches thick.
Pre-Sale FAQs
Q: What kind of package does my product arrive in?
A: Each product comes in a white, gift-ready box with our logo on the outside. The product inside is wrapped in tissue paper, making the opening experience great for gifts.
Q: What is your Refund Policy?
We guarantee your complete satisfaction with any SohoSpark product. You may return it for any reason within 30 days and receive a full refund of your purchase price, less any shipping fees.
